Quick summary

Get the TV guide working in TiviMate, IPTV Smarters Pro and other players. Follow the steps in order. If a step fails, stop and contact support with a screenshot before changing more settings.

Step-by-step

  1. Confirm that your playlist includes EPG data. Most WorthyStream accounts include a guide URL in the welcome message.
  2. Open your player’s EPG settings and add or refresh the guide source.
  3. Check the device date and time. A wrong time zone can hide the entire schedule.
  4. If only some channels are missing, remap the channel IDs to the correct guide source.
  5. Refresh the EPG manually, then restart the app if the guide still looks empty.

Pro tips

  • Guide data can take a few minutes to populate after a new playlist import.
  • TiviMate has the most flexible EPG management on Android.
  • Some niche or international channels may not have guide data at all.
Need a hand?

Send a screenshot, your device model and the error message to 24/7 WhatsApp support. We can verify your account, switch servers or send a backup playlist.

Open WhatsApp support

FAQ

Why is my EPG empty?

The guide may still be downloading, the channel IDs may not match, or the device time may be wrong. Refresh and check your time zone.

Does every channel have EPG?

Most major US channels do. Some international and niche feeds may have limited data.