Quick summary

Fix “invalid credentials,” “account expired,” “playlist failed” and other common login errors. Follow the steps in order. If a step fails, stop and contact support with a screenshot before changing more settings.

Step-by-step

  1. Copy the host, username and password again from your welcome message. Watch for extra spaces at the end.
  2. Confirm that your plan is active and has not expired. Ask support if you are unsure.
  3. Try a different player to determine whether the issue is the app or the account.
  4. Check that your device date and time are correct.
  5. If you use an M3U link, paste the full URL including any port and token.
  6. Contact support with a screenshot of the error and your device model.

Pro tips

  • Do not change your password unless support asks you to.
  • A “playlist failed” error often means the URL was truncated when copied.
  • Keep your welcome message; it contains the exact credentials.
Need a hand?

Send a screenshot, your device model and the error message to 24/7 WhatsApp support. We can verify your account, switch servers or send a backup playlist.

Open WhatsApp support

FAQ

Why does my login work on one device but not another?

The second device may have a typo, an outdated app or a connection limit conflict. Check the credentials and your plan’s connection count.

Can support reset my password?

Yes, contact us on WhatsApp and we can regenerate your credentials if needed.